The Kakobuy Spreadsheet serves as the core research tool for cross-border shopping agent teams within the Kakobuy Discord community, enabling them to gain precise insights into client needs and preferences.

Within the spreadsheet, agents can create dedicated Discord customer research sections. These sections systematically record key client data points such as age, gender, location, preferred product categories (like electronics, skincare, or Clothing), spending budget, and specific purchasing requests. Crucially, agents can implement survey formulas to automatically calculate the proportion of different demands. For instance, after launching a survey in the Kakobuy Discord server and compiling responses into the sheet, agents can instantly generate findings like "60% of clients prefer budget-friendly cosmetics" or "40% of clients require plus-size Clothing."

Furthermore, the Kakobuy Spreadsheet features a client suggestions module. Here, agents document feedback from the Discord community regarding Kakobuy's agent services, including areas like shipping speed, product packaging, and service communication. By identifying high-frequency suggestions, teams can develop targeted improvement plans. The spreadsheet then becomes a tracking tool to monitor the effectiveness of these optimizations over time. This creates a powerful cycle of customer-research-driven service upgrades, ultimately enhancing client satisfaction and fostering long-term loyalty for the shopping agent business.